It All Comes Down To Communication.
This article in the New York Times http://tinyurl.com/yfh26ns about bankers and their verbal faux pas, is just another example of how so much of business comes down to communication. Those who communicate well, are rewarded, those who don’t are scrutinized. Sometimes it helps to listen to the experts tell you how to communicate better. But sometimes just doing the obvious, such as apologizing honestly, is all it takes.