This month’s issue of Communication Currents covers the topic of bullying. Often bullying is thought of as a physical offense, but more often than not it is a communication offense. And, communication is always required to solve the problem.
The article points out how prevalent the problem is in schools and organizations. It also addresses the challenge of solving the problem in an effective manner. In particular, cultural norms come into play in helping the victim.
For example, people trying to help a victim in the US are more likely to recommend the victim seek a third party support, such as a counselor, than a person trying to help a victim in Japan. That communication message is poorly received if used in Japan.
From the article: “By contrast, for victims in Japan, network support turns out to be the worst type of message. Being offered to introduce a third-party expert or confidant resulted in a considerable drop in their satisfaction level. There are several reasons that might account for this finding. First, seeking the advice of a third party is not customary in Japan. Seeing a therapist, for example, is still seen as equivalent to having psychological problems. A second reason is the fear of information leakage. Japan is a tightly knit society. As a result, one’s social network does not change often. Revealing the secret of bullying in such a closely tied society is a highly risky maneuver. Finally, suggesting to victims that they should see a third-party can be interpreted as an evasive answer: “I can’t or don’t want to deal with this issue. Go talk to someone else who is better capable of solving your problem.”
I found this article interesting in that it brings up an issue that is really communication based — in both its cause and solution — and addresses the cultural influence of communication.