In this Forbes article on The Cross-Generation Workforce, the digital disparity of generations is highlighted as an issue in the workforce. I completely agree that as tech-savvy graduates enter the workforce that issues around technology use will need to be resolved. The article puts forth some good suggestions on how IT departments can address the issues. I would like to put forth that communication will be the key to making a successful shift.
Skillful communication between new entries into the workforce and the existing workforce has always been the core to successful transitions. In this case, you have a new workforce that uses different tools to communicate and has a more spontaneous communication style (grossly generalizing here). The challenge will be to accommodate that style somewhat and also change some of the communication patterns to meet the existing company communication culture. Of course, that happens through communication. That happens through listening an observing all members of the workforce and compromising on process and style. Some of that can come through leadership setting policy and example, but most of that comes through individuals being committed to skillful communication. Listening to one another and being open to compromise.
The idea that new workforce entries are more tech-savvy isn’t new, but the rapid pace of technological change has definitely increased the divide, therefore, increasing the need for skillful communication.